How can we help?

Getting started

How do I create an account?

Open Purrfolio, tap Sign up and enter your email and a password. Check your inbox for a confirmation email and tap the link to activate your account.

How do I add my first account?

Go to Settings → Accounts and tap Add account. Choose a type (bank, cash, savings, credit card, investment, bond, crypto…), a currency and a starting balance.

How do I record an expense?

Tap the + button, choose Expense, Income or Transfer, fill in the amount, account and category, and save. You can add notes, a payer and labels too.

Using Purrfolio

How do planned (recurring) payments work?

Open Planned payments and add a payment with its amount, account, category and frequency. When a payment is due, Purrfolio highlights it so you can confirm it with one tap — it's then logged as a real transaction.

How do I import transactions from a CSV file?

Go to Settings → Import and choose your CSV file. Purrfolio detects the delimiter, date and amount formats; you then map columns, accounts and categories and preview the rows before importing. The file is processed on your device.

Why don't my totals match my bank exactly?

Check that each account's starting balance is correct and that all transactions (including transfers) are recorded. Totals in other currencies are converted using daily reference exchange rates, which can differ slightly from your bank's rates.

How do I hide my balances?

On the Dashboard, tap the eye icon next to the title to hide or show all amounts.

Billing & subscriptions

How do I cancel or manage my subscription?

Subscriptions are managed by Google Play. Open the Play Store, tap your profile icon → Payments & subscriptions → Subscriptions, then choose Purrfolio. You keep access until the end of the period you've paid for.

How do I get a refund?

Payments are processed by Google Play, so refunds are requested through Google Play under its refund policy. If you run into trouble, email us with your order number (it starts with GPA.) and we'll help.

I paid but the feature isn't unlocked.

Make sure you're signed in to the same Purrfolio account and the same Google account you used to buy, then restart the app. Still locked? Email us your order number.

Troubleshooting

• I didn't receive the confirmation email. Check your spam folder, then wait a few minutes and try again. Still nothing? Email us.
• I forgot my password. Email us from your registered address and we'll help you regain access.
• My data isn't showing up on another device. Make sure you're signed in with the same email on both devices and that you're online, then pull to refresh or restart the app.
• The app looks broken or won't load. Update to the latest version from Google Play and restart the app.

Reporting a bug

Email support@purrfolio.app with:

1. What you were trying to do and what happened instead;
2. Your device model and OS version, plus the Purrfolio version;
3. A screenshot if possible (feel free to hide your amounts first!).

Please never send us your password.